The COVID-19 pandemic has resulted in massive disruptions within health care, both
directly as a result of the infectious disease outbreak, and indirectly because of
public health measures to mitigate against transmission. This disruption has caused
rapid dynamic fluctuations in demand, capacity, and even contextual aspects of health
care. Therefore, the traditional face-to-face patient–physician care model has had
to be re-examined in many countries, with digital technology and new models of care
being rapidly deployed to meet the various challenges of the pandemic.

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